Mainland UK

Delivery for orders of kitchen doors, accessories and/or fittings to mainland UK addresses will be charged at the following rates. 

Standard delivery services

Where orders exceed £350 delivery is free of charge while orders between £100-£350 will be charged at £25 and orders up to £100 charged at £12.50. 

Premium delivery service

Order less than £150 - charged at £40.00
Order value £150 – £250 - charged at £85.00
Order value £250 – £400 - charged at £100.00
Order value >£400 - £180.00
Timed Next Day deliveries (e.g. pre-noon), Saturday deliveries etc. are priced individually and on request; please contact your customer service administrator.
* Charges may be reviewed on basis of individual consignment volume. 

Additional delivery charges

Delivery of a small parcel on a specific delivery date is charged from £20. Delivery to site or a third party address is £15. Delivery on tail lift vehicle is free of charge (subject to availability). Minimum order values, carriage terms and charges are stated at the time of order.


Standard delivery of goods works on a 48/72 hour delivery service from dispatch and applies to all products delivered within mainland UK, excluding Highlands and Islands etc. Orders for stocked products placed before 5pm will be dispatched within 48/72 hours from receipt of your order confirmation. Delivery for non-stocked and processed products (such as paint-to-order or bespoke sizes) are subject to advertised lead times.

Orders cannot be delivered to a customs territory which is different to that of the invoice address. For example an order from a UK mainland based customer cannot be delivered to an ROI address.

Order Collection

Collection of goods from our Trade Counter in Newton Aycliffe can be arranged through the customer centric team. Pre-arranged collection slots are also available when you order online at Collections by third-party carriers are not permitted.

Timber Blanks

Where orders exceed £350, delivery is free of charge. Orders placed below £350 will be charged £45.00. Please note, we also offer a premium delivery service and our customer service department will be happy to advise further on individual pricing requests. 

Republic of Ireland and Northern Ireland

A separate form of this information is available for Republic of Ireland, please contact customer services. 

UK Global Tariff (UKGT)

Due to new Rules of Origin regulations related to the UK’s Trade and Co-operation Agreement with the EU, it is possible that some of our items may incur tariffs in the future. In such instances, PWS reserves the right to pass any such tariffs onto the customer. 

UK Outside Mainland UK, Including Offshore

Orders for delivery outside mainland UK, excluding Republic of Ireland, will be charged carriage at cost and advised prior to despatch. 

Highlands and Islands, Offshore Mainland UK

Carrier services to these areas are normally extended and their premium services not always available. Whilst the Company will despatch in accordance with your requests, delivery services may be extended. Please contact customer services for further information. 

Items to Follow

Customers will be advised of any items to follow and the expected availability date.

Minimum Order and Box Quantities

Please note we cannot despatch less than box quantities of screws, priced per unit and not per box. Where possible there is no minimum order quantity.

More Choice, Greater Flexibility

Premium Delivery Services

The following premium options are also available as a charged service*

Delivery on a specific day of choice

Next-day delivery (delivery within close of business on the next working day)* is in line with regional cut off times. Please speak to your customer services team for further information.

Pre-10:30, pre-noon and Saturday (a.m.) delivery also available.*

*Subject to availability and order size. Orders must be placed before 3pm

Premium Complete Bedroom Delivery

If you are purchasing one of our complete bedroom products you have the option of upgrading to our premium delivery service.

We have designed our service to minimise disruption to you and your customer. Our two-man team will delivery directly to the consumers room of choice ready for installation

There is an option for the consumer to select a specific delivery day and delivery slot between Monday to Friday 8am to 5pm. Delivery will be made at least one day before installation commences and a call will be made at least one hour before delivery to confirm that plans can still go ahead.

Residential Addresses

Deliveries to residential or third-party non-business addresses will incur a supplement fee to the cost of carriage.


A re-delivery charge will be applicable if delivery is attempted during normal working hours but cannot be made for both residential and business addresses. The charge is usually relative to the size and original delivery cost.

Return of Goods

We are committed to providing our customers with an excellent and efficient service at all times. Please note, despite our best efforts, PWS cannot be insured against any loss or damage to your surplus returned goods during transit.

Therefore, you will be required to arrange transportation of your surplus goods. Using your own carrier ensures that you are fully protected and able to claim if necessary.

Signing for Goods

Before signing the receipt of goods, please count the number of items delivered.

Inspect your delivered goods for obvious signs of damage to the outer packaging such as dented corners.

If you notice any missing or damaged goods, please advise our Customer Service department within 36 hours of receipt.

Take a photograph of all damage to packaging before unpacking the goods for further inspection.

For all damaged products which are not affected by transit please inform Customer Service within seven working days.


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