Recommencement of Operations

We restarted our distribution and production activities on Monday 4th May 2020. Initially, our operations will be graduated and phased in order to assist with social distancing and reduce the possibility of further infection, but, we are gearing our return to ‘business as usual’.

Once we have consigned your goods we will dispatch your consignment on one of the following services:

  • Packets and small parcels dispatched via DPD will be dispatched on a standard, next day service
  • Cartons and long lengths dispatched via Tuffnells will be dispatched on a P1 standard, next day service
  • Pallets dispatched via TDL will be dispatched on a standard 48hr service with effect from 22 Jun 2020
  • Deliveries to Scottish Highlands & Islands, off-shore UK and some rural mainland areas may be subject to extended carrier delivery times

You can track the progress of your order in the accounts area of the website, in your Outstanding Orders area. Once our warehouse has packed and dispatched your items you can track your delivery in our new Deliveries & Collections area. Here you can see what service your consignment is on, what items are on your consignment and when we expect your consignment to be delivered by.

See your Outstanding Orders

See your Deliveries & Collections

Here at PWS we offer a number of flexible ways in which you can arrange to receive goods from us, to best suit your business needs – all easily selectable in the final stages of placing an online order with us.

Standard delivery for stocked products within mainland UK is five to seven working days. Orders for stocked products placed before 1pm will be dispatched the following business day. Delivery for non-stocked and processed products (such as paint-to-order or bespoke sizes) are subject to advertised lead times.

By prior arrangement, orders can be made available for collection at our Trade Counter in Newton Aycliffe. Collections by third-party carriers are not permitted. Minimum order values, carriage terms and charges are stated at the time of order.

More Choice, Greater Flexibility

Premium Delivery Services

The following premium options are also available as a charged service*

Delivery on a specific day of choice

Next-day delivery (delivery within close of business on the next working day)* is in line with regional cut off times. Please speak to your customer services team for further information.

Pre-10:30, pre-noon and Saturday (a.m.) delivery also available.*

*Subject to availability and order size. Orders must be placed before 3pm

Premium Complete Bedroom Delivery

If you are purchasing one of our complete bedroom products you have the option of upgrading to our premium delivery service.

We have designed our service to minimise disruption to you and your customer. Our two-man team will delivery directly to the consumers room of choice ready for installation

There is an option for the consumer to select a specific delivery day and delivery slot between Monday to Friday 8am to 5pm. Delivery will be made at least one day before installation commences and a call will be made at least one hour before delivery to confirm that plans can still go ahead.

Residential Addresses

Deliveries to residential or third-party non-business addresses will incur a supplement fee to the cost of carriage.


A re-delivery charge will be applicable if delivery is attempted during normal working hours but cannot be made for both residential and business addresses. The charge is usually relative to the size and original delivery cost.

Return of Goods

We are committed to providing our customers with an excellent and efficient service at all times. Please note, despite our best efforts, PWS cannot be insured against any loss or damage to your surplus returned goods during transit.

Therefore, you will be required to arrange transportation of your surplus goods. Using your own carrier ensures that you are fully protected and able to claim if necessary.

Signing for Goods

Before signing the receipt of goods, please count the number of items delivered.

Inspect your delivered goods for obvious signs of damage to the outer packaging such as dented corners.

If you notice any missing or damaged goods, please advise our Customer Service department within 36 hours of receipt.

Take a photograph of all damage to packaging before unpacking the goods for further inspection.

For all damaged products which are not affected by transit please inform Customer Service within seven working days.


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