Delivery Service

Recommencement of Operations

We restarted our distribution and production activities on Monday 4th May 2020. Initially, our operations will be graduated and phased in order to assist with social distancing and reduce the possibility of further infection, but, we are gearing our return to ‘business as usual’.

Once we have consigned your goods we will dispatch your consignment on one of the following services:

• Packets and small parcels dispatched via DPD will be dispatched on a standard, next day service
• Cartons and long lengths dispatched via Tuffnells will be dispatched on a P1 standard, next day service
• Pallets dispatched via TDL will be dispatched on a standard 48hr service with effect from 22 Jun 2020
• Deliveries to Scottish Highlands & Islands, off-shore UK and some rural mainland areas may be subject to extended carrier delivery times

You can track the progress of your order in the accounts area of the website, in your Outstanding Orders area. Once our warehouse has packed and dispatched your items you can track your delivery in our new Deliveries & Collections area. Here you can see what service your consignment is on, what items are on your consignment and when we expect your consignment to be delivered by.

See your Outstanding Orders

See your Deliveries & Collections

Here at PWS we offer a number of flexible ways in which you can arrange to receive goods from us, to best suit your business needs – all easily selectable in the final stages of placing an online order with us.

Standard delivery for stocked products within mainland UK is five to seven working days. Orders for stocked products placed before 1pm will be dispatched the following business day. Delivery for non-stocked and processed products (such as paint-to-order or bespoke sizes) are subject to advertised lead times.

By prior arrangement, orders can be made available for collection at our Trade Counter in Newton Aycliffe. Collections by third-party carriers are not permitted. Minimum order values, carriage terms and charges are stated at the time of order.