Contacting us

Please be reassured that we remain here to support you during the restart of our distribution and production activities.

Find out more online using our helpful FAQs:

Who are PWS Distribution Ltd?

PWS is a market leading distributor of kitchen and bedroom components – proudly supplying the UK KBB industry for over 110 years.

We bring together the most comprehensive range of quality stocked products from the world’s leading manufacturers, together with the most flexible services, and bespoke design options - all supplied from under ONE roof. We’re committed to continuous innovation and a highly integrated, customer-centric approach, where delivering excellent service and understanding our customers’ requirements is at the heart of everything we do. Most importantly, each and every customer is supported by ONE personal team – dedicated to providing expert advice, and assisting a professional, streamlined journey from start to finish.

How do I open a trade account?

You can visit us at ( to complete our registration form. Once this has been submitted, a dedicated member of the team will be in touch to complete next steps with you.

How do I find out more information about the products that you sell?

Once your trade account is live, you can access our directories for all kitchen and bedroom components, just visit our ‘Support’ page. For a great visual experience, you can also complete a virtual tour at

What delivery options do you offer?

Standard delivery services:
Standard delivery of goods is based on a 48 hour delivery service from dispatch and applies to all products delivered within mainland UK.

Premium delivery services:
An overnight delivery service is available and your order must be received by 3pm for next day delivery.

How do I know if you have received my order?

If you are yet to receive an order confirmation and want to check if we have received your order, you can visit your Outstanding Orders area. If your order is in this list, we have successfully received your order and you can access a copy of your confirmation here.

How will I know when my order will be dispatched?

When your order has been picked and packed, we will then consign your order out for delivery. As part of this process we will send a dispatch confirmation direct to the individual who placed your order.

Can I track my order?

Once you have received your dispatch confirmation, you can track your order at your Deliveries & Collections area to find out more about your consignments, including;
when your consignment has been dispatched,
what items are on your consignment and
when we expect your consignment to be delivered.

Can I return goods?

Subject to prior agreement and following our returns procedures goods may be returned for credit within 28 days of your order being invoiced.
You will need to return all items using your own carrier service and a 20% restocking fee will apply. All returned items must also be received back as sold, with all products in their original boxes, or credit will be declined.

We have enhanced our website to offer more information on products and services, but our Sales & Service team remain on-hand through the current situation.

To register for a user-account, support on products, orders, general enquiries, or for information about marketing support material, please contact us at:

Login / Register