PWS don't simply offer a manufacturing service - we also offer dedicated support with our out-of-office online estimator and our nationwide full template and installation service.

FROM ORDER TO INSTALLATION & OUR SERVICE SUPPORT GUARANTEE

At PWS, we want you to know what to expect from us at every step of your order journey.

DESIGN TO QUOTE

From our team receiving your initial design, through to converting your quotation to order - our design to quote process flow shows you what to expect from us, every step of the way.

ON LINE ESTIMATOR

To support your business anytime, anywhere, we have made significant changes to our Online Estimator, giving you a wider material choice, as well as the ability to price almost any design.

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TEMPLATE SERVICE

With our nationwide network of templaters, we can reach your job no matter where it is. We provide a digital templating service where possible so that we can gain accurate measurements and create a worksurface that fits perfectly within your customers space. Your template information is then instantly emailed to our factory, to support our 5 to 7 day nationwide lead time, from template to installation.

View our template preparation guidelines

INSTALLATION SERVICE

Firstly our installation team will call to confirm time of arrival. Please note, a decision maker is required to be on site at the time of installation.
Once installed, our team will walk your customer through their new worksurface.
On completion, we will advise you of any care and maintenance instructions and leave a guarantee card.
Our installer will then be available to answer any questions, before asking the decision maker to sign our customer satisfaction form.
You can also rely on us to removed all waste material from the site.

10 YEAR GUARANTEE

In the rare event of problems, you'll be reassured to know that from the date the installation is complete and signed off, PWS automatically guarantees the registered owner of the installed worksurface against manufacturing defects for a period of up to 10 years.

You will appreciate that we must set limits on the extent of the Guarantee we can give so it is important that you read and understand the terms of the Guarantee which are set out in this link.

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MARKETING SUPPORT

We recognise that when choosing a bespoke worksurface, consumers may need further reassurance. That's why we have improved our marketing support, creating a dedicated collection with the best-in-class imagery; The Worksurface Collection.

Supporting Literature

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