At PWS, delivering excellent customer service is at the heart of everything we do.

Our experienced customer-centric support team are here to work in partnership with you. The team are tailored to assist your business needs across kitchen, bedroom and worksurface categories, as well as internal storage and all accessory products – providing you with an enhanced experience, as well as the most comprehensive range of products and services under one roof.

Your personal support team is here to support all your business needs

SERVICING YOUR ACCOUNT

CLEAR TRADING ARRANGEMENTS

Simple order processes & remedial services. Clear returns procedure & wide range of delivery offerings


PERSONAL CUSTOMER SERVICE ADVISOR

Every customer is assigned a personal customer services advisor as a point of contact and guide through every stage of your ordering process, including direct dial for your personal support hub.


EXPERT PRODUCT KNOWLEDGE

Our customer service advisors are fully trained in all aspects of our products and services. As part of our customer induction programme we provide tailored training and trade material to support you in becoming a PWS product and brand champion in all areas.


PROBLEM RESOLUTION

We have a robust remedial procedure in place as part of our problem resolution service. This will be managed through an enhanced lead time.


Your personal team of experts

NEW ‘ONE CALL’ SERVICE

Our dedicated support hub provides all customers with a personal team of experts working closely with you at all times - there to support all of your business needs via one quick and easy call. This includes:


PERSONAL EXPERT SUPPORT

Local Area Sales Manager (external): Providing face-to-face business support in your local area

Business Development Advisor (internal): An extension to your business, providing valuable sales support and account management

Customer Services Support: Offering end-to-end support for all projects, including a personal worksurface advisor


YOUR CUSTOMER CENTRIC TEAM
CONTACT US

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