At PWS, delivering excellent customer service is at the heart of everything we do.
Our experienced customer-centric support team are here to work in partnership with you. The team are tailored to assist your business needs across kitchen, bedroom and worksurface categories, as well as internal storage and all accessory products – providing you with an enhanced experience, as well as the most comprehensive range of products and services under one roof.
CLEAR TRADING ARRANGEMENTS
Simple order processes & remedial services. Clear returns procedure & wide range of delivery offerings
PERSONAL CUSTOMER SERVICE ADVISOR
Every customer is assigned a personal customer services advisor as a point of contact and guide through every stage of your ordering process, including direct dial for your personal support hub.
EXPERT PRODUCT KNOWLEDGE
Our customer service advisors are fully trained in all aspects of our products and services. As part of our customer induction programme we provide tailored training and trade material to support you in becoming a PWS product and brand champion in all areas.
PROBLEM RESOLUTION
We have a robust remedial procedure in place as part of our problem resolution service. This will be managed through an enhanced lead time.
NEW ‘ONE CALL’ SERVICE
Our dedicated support hub provides all customers with a personal team of experts working closely with you at all times - there to support all of your business needs via one quick and easy call. This includes:
PERSONAL EXPERT SUPPORT
Local Area Sales Manager (external): Providing face-to-face business support in your local area
Business Development Advisor (internal): An extension to your business, providing valuable sales support and account management
Customer Services Support: Offering end-to-end support for all projects, including a personal worksurface advisor
